What to Do If Your AMbelievable™ Package is Lost or Missing

At AMbelievable™, we take pride in ensuring your order reaches you safely and promptly. However, in rare instances, a package may become lost or missing during transit. Here's what to do if you believe your AMbelievable™ dampener package is lost or missing: 

1. Verify the Delivery Status:

• Track Your Order: Use the tracking number from your confirmation email or account dashboard to view the most recent updates on the courier’s website.
• Delivery Confirmation: If the tracking information indicates successful delivery, but you haven't received the package, check with any housemates, neighbors, or a secure location where the courier might have left it (e.g., a designated delivery area in your building).

2. Allow Some Time for Updates:

• Tracking Delays: Sometimes, tracking information might not update immediately. Allow an extra day or two for the system to reflect the most recent status, especially if your estimated delivery timeframe hasn't passed significantly.

3. Contact AMbelievable™ Customer Support (After Waiting Period):

• Time is of the Essence: If it’s been more than a few days past your expected delivery and the tracking hasn’t updated or confirms delivery without receipt, please contact our support team.

4. Provide Necessary Information:

• Contact Support: Reach out to our AMbelievable™ customer support team by email at helpme@ambelievable.com or by phone at +39 340 5746093
• Order Details: When contacting support, have your order number, tracking number, and any relevant communication regarding the order readily available.

5. AMbelievable™ Will Investigate:

• Working to Resolve: Our customer support team will initiate an investigation with the courier company to locate the missing package. They will:

  • Contact the shipping carrier directly.
  • Research the tracking history for any potential issues.
  • Keep you informed throughout the process.

6. What Happens Next?

• Package Found: The courier may reschedule delivery or provide further instructions.

• Package Lost: In rare cases, the package might be declared lost by the courier company. If this occurs, AMbelievable™ will work with you to find a solution, which may include:

  • A full refund
  • A replacement shipment, if available

7. Your Satisfaction Is Our Priority:

We understand how frustrating a lost delivery can be. Rest assured, our team is committed to resolving the issue swiftly and find a solution that gets your AMbelievable™ dampeners into your hands!